FAQs / Warranty
Warranty is for products sold in the USA only. For International Warranty information, please contact your local Distributor.
What is your warranty policy?
A warranty begins when you purchase an item from a dealer, either from a store or online. The user is responsible for all freight charges with any warranty repair or exchange.
Guitars and Basses Mayhem Series 5 years Bloodsport Series 5 years Marquee Series Limited Lifetime Badwater Series Limited Lifetime AXL USA Guitars Limited Lifetime Amplifiers Solid State Amps (unless specified) 2 years Akita Series 5 years (90-day tube warranty) Medway Special Series 5 years (90-day tube warranty) Rapture Series 5 years Tyrant Bass Series 5 years Faultline Bass Series 5 years Accessories Effects Pedals 1 year Hardshell Cases Limited Lifetime
Where do I register my warranty card?
Our products do not require that you register for warranty service. However, our warranties do require that you keep a copy of your original sales receipt. Please make sure to keep all relevant paperwork in a safe place.
How do I obtain warranty service?
Please email us with the item number of your instrument, your original sales receipt and a short description of the issue with the product to [email protected].
Where can I get lessons for my instrument?
Many of our dealers offer music lessons. You can find the nearest dealer in your area using the Dealer Locator.
AXL products are warranted, to the original Purchaser, to be free from defects in material and workmanship. This warranty is only valid with an original sales receipt from an authorized AXL dealer. This warranty is non transferable.
The warranty shall not apply to wearable parts. These items for include, but are not limited to, control knobs, the fretboard, tuning machines, strings and strap buttons on electric guitars, and knobs, feet and handles on amplifiers.
The warranty does not apply if the product has been misused or damaged as a result of neglect, abuse, alteration, improper handling, unauthorized repair or modification, accident or causes external to the product, such as, but not limited to, excessive heat or humidity.
For a complete description of your product's warranty, please review the policy card that was included with your product.